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Exceptional Services

Generative research to discover more meaningful experiences

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  • Qualitative research

  • Contextual inquiry

  • Ethnography

  • Journey mapping

  • Multi -sensory stimulus kits

  • Observational research

  • Participatory design

  • Process mapping

  • Projective techniques

Evaluative research to measure the value of user experiences.

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  • Competitive assessment

  • Concept testing

  • Experience metrics™

  • Heuristic evaluation

  • Preference testing

  • Prototype testing

  • Quantitative research

  • Usability testing

UX, Visual, and Interaction Design

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  • Customer experience design

  • Information architecture

  • Interaction blueprints

  • Task flows

  • Wireframes

  • Visual, motion, and sound design

  • Guidelines and specifications

  • UX toolkit

Experience Modeling and Measurement

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  • Customer journey maps

  • Desired experience modeling

  • Experience sourcebook

  • Ideal use cases

  • Jobs to be done

  • Personas

UX Consulting

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  • Custom workshops

  • Democratize research across your organization

  • Lunch and Learns

  • Interactive workshops

  • Roadmapping

Research Operations

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  • Participant recruitment

  • Participant scheduling

  • Participant incentives

  • Screeners

  • Session hosting

  • Transcribing

  • Video clips / reels

  • Facebook
  • Twitter
  • LinkedIn

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